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Home Page Forums Platform & Support Support Autoplay videos playing without audio?

  • Autoplay videos playing without audio?

    Posted by Christophe on July 6, 2022 at 2:57 am

    EDIT: We’ve found a way of enabling unmuted autoplay for videos on Chrome, so this hopefully shouldn’t be an issue anymore! Sometimes Firefox still blocks our fix, but it should work on Chrome. Safari is iffy as well.

    We’ve gotten a few questions about this because it’s a little bit of an annoyance, so I wanted to explain what’s going on and why it’s happening.

    In short: while we’ve enabled autoplay for video lessons on the site, the videos will play muted so you won’t hear any sound unless you manually click on the volume bars to unmute the video.

    The not-so-short: This is a browser feature and not something that we can control. All modern browsers do this, because of those annoying websites that would automatically play videos when you loaded a page (without asking you), and then you were stuck trying to figure out where the sound was coming from in your 50 tabs.

    The good news is that the more you watch videos on Cybr and enable the audio, the more the browser will realize you want autoplay with sound on when you’re on cybr.com, and so eventually it will stop muting the videos.

    If you’re using Chrome, it’s called the Media Engagement Index (MEI) score, and you can view the score for every website you visit by going here: chrome://media-engagement/

    Over time, you should see Cybr’s score increase. Until then, I’m sorry that this is annoying :/

    Happy learning!

    • This discussion was modified 1 month, 2 weeks ago by  Christophe.
    Franck replied 3 months, 1 week ago 3 Members · 2 Replies
  • 2 Replies
  • bowhill

    Member
    September 28, 2023 at 3:53 pm

    That’s interesting. Thanks for the thorough explanation.

    • Franck

      Member
      November 22, 2023 at 11:38 am

      Interesting indeed. I thought I was the only one that it was happening to It’s quite interesting to know that someone else is also experiencing the same thing as me. I initially thought that it was only happening to me.😃

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