---
title: "READ FIRST: Support Guidelines - Cybr"
description: "READ FIRST: Support Guidelines: a thread from the Platform & Support forum on Cybr, with 0 replies. Read-only archive."
url: https://cybr.com/forums/topic/read-first-support-guidelines/
---

Topic

# READ FIRST: Support Guidelines

Pinned 0 replies

**Archived.** These forums are read-only. The conversation continues on [Discord](https://cybr.com/discord/).

1. Christophe

   May 26, 2020

   This forum is here if you need any support related to the platform. If you have content or course-related questions, please direct those to the [respective forums](https://cybr.com/forums/forum/course-discussions/) instead. If you have content or feature requests, please [post here](https://cybr.com/forums/forum/content-feature-requests/).

   For private support requests, or if you believe you've found a security issue with Cybr, please [contact us with this form](https://cybr.com/contact/).

   **DO NOT** post any passwords or other personal information here because these are public forums. **Employees of** Cybr **will never ask you for your passwords**.

   Otherwise, when posting in this forum, please provide as much detail as possible. Here's a helpful format to follow:

   - Title - short description of the problem
   - Post - detailed description of what the issue is, the steps you took that caused the issue, and the resolution you are expecting
   - Additional helpful information: screenshots, URLs of the page(s) where you experienced an issue, and any other details you think may help us in troubleshooting

   Once you have posted, we will help as soon as we can and we appreciate your patience!

   Thanks

[< Back to Platform & Support](https://cybr.com/forums/forum/platform-and-support/)